FAQs

The UK, USA, Portugal or the Netherlands, depending on your location and what products are ordered.

We ship worldwide.

All orders receive an email updates at every stage of the ordering process, if you have not yet had any please check your junk folder as sometimes they can end up in there. You can also log into to your account at anytime to see the status of your order.

All orders must be paid by bitcoin which is safe and secure to use for all parties involved.

The chemicals and products offered by liquid lab are for research purposes, GM/MS reference only.

Any form of in vivo research or experiments are strictly forbidden, if you are in any doubt of how to safely conduct in vitro experiments with our products or do not have the correct safety equipment then please do not order.

You are ordering these products within Portuguese, Dutch and Spanish law restrictions, Liquid lab do not advise on legality issues.

Liquid lab does not send products to countries where the import of those products are restricted.

With our vast range of products it is not possible for us to verify the laws in every country, so we rely on your information regarding the specific products in your region.

Ultimately, you are responsible for verifying the legality of the products.
You are responsible for compliance with the laws of your jurisdiction.

We have many country specific restrictions in place for many products we know that are forbidden but cannot guarantee all restrictions or lack of restriction is 100% correct due to laws updating and changing all the time
If in any doubt of the legality of a product in your region we strongly advise you do not order.

All orders will arrive within a week. Usually a lot less, we estimate around 2 to 3 days.

Currently we only offer shipping via the postal service as this proves to be the best method for our customers.

No we do not accept PayPal, the reason been its against PayPal’s terms and conditions and anyone using PayPal to take payment for Research Chemicals is taking payments illegally. You and the seller run the risk of have your PayPal account closed and funds held for 180 days.

No, we supply fine organic chemicals to research institutes, private researchers and the general scientific community, they are strictly not for human consumption or any type of in vivo research. Our products are to be used as laboratory reagents for laboratory research and development purposes. Any customer emailing us indicating that they intend to consume our products will be banned from our site.

No we do not supply free samples, there is sample amounts for sale on the website and very reasonably priced, you are expected to purchase any samples like everyone else.If you are a regular customer and require a sample with an order just ask in the comments section, the dispatch would usually accommodate you if they are in a good mood.

No sorry, due to the nature of the business all sales are final, you have from the time of purchase to the time your order reaches order status awaiting shipment to cancel or amend your order. no exceptions! Once this status has been reached it means your order is packed and mixed with all the mail to be shipped we will not shut down our processing centre to dig out your package so please don’t be offended when we tell you NO.

The answer is yes we are 100% legitimate, we are a new online selling company, but the team behind it have been in the business for many years. You should be able to search online for online reviews and ratings left by past customers very soon , they should be easy enough to come by as we continue to grow.

All orders are package very discreetly in padded envelopes or envelopes with heat sealed sachets inside, no mention of products names or the website name on the out side of the packages. full chemical details are supplied on the internal packaging.

Yes that is a possibility, as long as the website is a trusted, reputable vendor.

We will decide when we offer discounts and normally you will be notified by email so be sure to make a account to take advantage of all discounts and offers. We will be running many discounts and special offers over the coming months.

We have different warehouses in different countries and regions we may split your order if the items you have ordered are not within 1 single warehouse or there could be legal reasons why we have not shipped from a single warehouse.

The chemicals and pellets we sell are NOT FOR HUMAN CONSUMPTION or any form of in vivo research or experiments. If you are in any doubt of how to safely conduct in vitro experiments with our products, or do not have the correct safety equipment, then please do not order.